Inaće, nabijem (We)Bang(You)good na ***** :
-narucim stvar sa CN skladišta - 25.VIII. stigne mi 01.IX (platio dodatnih 1.3 $ za brži shipping i tracking)
-narucim istu stvar sa EU skladišta (shvatim da mi hitno treba za poklon) 26. VIII i stigne mi jučer 11.IX (platio 3 $ više product i još dodatnih 0,7 za Royal Mail 3-7 day).
Znači iz Čajne 7 dana do Kroatije, iz EU 17 dana !
Bravo!
Damir
Damire, kod njih nema milosti, moraš im se javiti na e-mail i tražiti odgovor.
cservice@banggood.comPrije toga, ili ako ti ne odgovore u roku 24 sata, na njihovoj stranici (skroz desno gore, ispod help) imaš 'Live Chat', tu se obrati u bilo koje doba dana ili noći - itekako pomaže 'pogurati' rješenje problema. Upravo sam ih kontaktirao, ponovo poslao video sa objašnjenjem problema i ovečano mi je da će to riješiti.:
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"Please wait for a site operator to respond. You are now chatting with 'Amor'
Amor: Thank you for contacting Banggood customer service. How may I assist you today?
Milan: Hello
Amor: hi
Milan: Recently contacted cservice about defective item, and got answer that it will be solved soon, but since then... nothing
Amor: Would you please send a video or some pictures to show us the problem of the item ? Also send the shipping label to us via attachment? write the order number and problem in email. Then our salesman will check out the problem and give the reasonable solution to you. Our email address is:
cservice@banggood.com.
Amor: I will call our sales to give you a best solution as soon as possible
Milan:
https://www.youtube.com/watch?v=CP-H_AM-tXEMilan: is it proper format of video?
Amor: ok
Amor: I have called our colleagues in 24 hours reply you as soon as possible,please pay attention to check E-mail.
Amor: please send email to us firstly
Milan: Okay, thank you.
Milan: the same cservice?
Amor: zyou are welcome"
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Ovi sa Live Chat-a imaju izgleda 'viši prioritet' od onih sa cservice preko e-mail-a.
LP,
milan
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