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Messages - OSmax

6
Samogradnja / Odg: Atom jet
Strašno, još samo fali eksplozija na kraju da ugođaj bude potpun  ;)
7
Birtija / Odg: dal vam dolaze paketi ??
Nakon samo pola godine i bezbroj reklamacija konačno sam istjerao barem bodove.
Bodovima je moguće platiti samo robu, poštarinu ne, ali što da se radi...


We can confirm that order was shipped out on 14/10/2011 . We are very sorry to find out that the parcel has yet to arrive within the estimated transit time (6-39days). There could be many causes for the delay: Customs, Limited Cargo Space, etc.
We have opened an investigation on your behave which will normally take within 2-3 months. As being our loyal and valuable customer, we are committed to give you the best and hassle free service. We have decided to refund store credit to you fully in advance and Hobbyking will follow up with the shipping company directly. As soon as we have any update from them, we will let you know immediately should further actions be required. On the other hand, kindly inform us if the parcel arrives safely at your end.
12
Birtija / Odg: dal vam dolaze paketi ??
Potpuno je nebitno ima li paket tracking ili ne.
Što dođe, sretno je stiglo, a što zapne...
Imate već na ovoj temi uputu što učiniti, pa ako se toga držite barem će lovu vratiti brzo i efikasno.
Evo moje iskutvo za paket (da ne bude zabune) SA TRACKING-om:

Shipment   International (Registered) Air Mail 301-500g $9.99

customer still not receive the parcel, request investigation
cheva 5/12/11

Opened investigation.
Running 5/12/2011

checking
lily 04/02/2012

Checking for update
Harsh 19/02

forward to check
lily 25/02/2012

customer is asking for updates
Cheryl 20/03/12

check with SWP
echo 21/3/12

BTW paket još uvijek nije ponađen...
15
Birtija / Odg: dal vam dolaze paketi ??
@ Stipe
Svaka čast, no to je tvoja zvijezdica ne dobavljačeva...
To samo znači da uredno plaćaš, a drugo je neizvedivo jer svi plaćamo avansno.
Ni Ebay trgovci nisu imuni na kašnjenja.
Tamo može prodavati tko god poželi.
Ebay možda bolje štiti kupca i garantira da ćeš dobiti novac natrag bez komplikacija.
Uz uvijet da pokreneš CASE pravovremeno.

http://ocs.ebay.com/ws/eBayISAPI.dll?CustomerSupport

Sve to piše samo ljudi ne čitaju ono napisano sitnim slovima  ;)

http://pages.ebay.com/help/buy/item-not-received.html

Između ostaloga postoji i Paypal case za one koji ne koriste Ebay.

Nadam se da će nekome pomoći

Evo primjera kako se dobavljač izvlači...

"1)my friend,your item was shipped on Feb 16
pls do not worry,the item is on the way to reach you
so could you pls give it more days??


2)If you still not receive until Mar 24 , please email us.
We will refund or resend.

3)Please do not submit CASE before you email us.
CASE will bring inconvenient for both of us.


do you agree??

wait for your reply

best regards"