Ovi na aliju nisu normalni sto se tice mog slucaja. Poslo sam im slike i video sta sam to dobio od prodavaca, a dobio sam sad ovakav odgovor... Neznam sta rec na ovo.
Thank you for contacting AliExpress. I am sorry to hear that you are not satisfied with your order 71890818613018.
After checking the tracking information, we found that the status of the package is delivered. Under this condition, please contact your local shipping company or post office to check or get the package. And you’re also suggested to check with your family members or neighbors if they signed the package in the name of you.
If you indeed have not get the package, please provide
official document (including information such as:tracking number, address, condition of the package, etc.) from post office or shipping company or other valid evidence to prove that you did not received the package within 5 calendar days, otherwise we will follow the tracking information and release the payment to the seller.
Note: If you have already settled the dispute with seller, please kindly give a response in the complaint center so that we can be informed and follow this dispute based on the settlement.
Your understanding and cooperation will be appreciated.
Best regards,
AliExpress Case Management Team
Please note that when you cancel the claim, we will assume you agree to release the payment to the seller.